Privacy Policy


At, we prioritize the privacy and security of personal information for our clients, which include clinics and pharmacies across British Columbia, Canada. This policy outlines how we manage personal information in accordance with PIPEDA and other relevant privacy laws.

Collection of Personal Information

We collect personal information through two primary means:

From Public Sources:

We gather information about pharmacies, clinics, and hospitals from publicly available websites, which includes business contact information and service offerings.

From Registered Users:

Clinics and pharmacies that register to use our services provide us with details necessary for service delivery, such as contact information, employee details for account setup, and transactional data for services rendered.

Purpose of Collection

The information we collect is used to:

  • Provide and manage our services efficiently, including delivery management and appointment scheduling systems.
  • Enhance service offerings and user experience based on performance analytics and user feedback.
  • Communicate important updates, service changes, and promotional offers.


Consent is obtained from individuals at the time of collecting personal information. We ensure that the purposes are clearly communicated, and consent is documented. Individuals may withdraw their consent at any time, subject to legal or contractual restrictions.

Disclosure of Personal Information

Personal information is not sold, traded, or rented to third parties. We may share information with third-party service providers under strict confidentiality agreements to facilitate the provision of our services. All third-party providers are vetted to ensure they comply with PIPEDA and our own high standards of privacy protection.


We employ robust administrative, technical, and physical safeguards to protect personal information from unauthorized access, alteration, or destruction. Regular audits are conducted to ensure the effectiveness of these safeguards.


We take steps to ensure that personal information we hold is accurate, complete, and up-to-date. Registered users can review and update their information via account settings, and we respond promptly to requests to correct inaccurate information.

Openness and Transparency

This privacy policy is publicly accessible on our website, providing a clear and comprehensive description of our personal information management practices.

Individual Access

Individuals have the right to access their personal information held by us. Requests for access can be made through the contact information provided below, and we will provide the requested information within 30 days.

Challenging Compliance

Concerns or complaints regarding compliance with this policy can be directed to our Privacy Officer. We commit to investigating all complaints and taking appropriate action to rectify any issues.

Changes to This Policy

We reserve the right to modify this privacy policy at any time. We will post any changes on our website, and, where appropriate, notify you via email.

Contact Us

For more information about our privacy practices, questions, or to make a complaint, please contact our Privacy Officer at: